The AI Fluency Framework

Summary

Give AI Fluency a Clear Shape

“Our lawyers are using AI” can mean almost anything. The AI Fluency Framework maps that broad spectrum across five identifiable levels, from Dormant users who rarely engage with AI to Catalysts who build shared capabilities and set standards across their organization.

At the center is the Builder Shift: the critical transition from using AI effectively to creating reusable agents, templates, and playbooks. The research explores how legal teams can identify potential Builders and create the conditions that help them take that next step.

What You’ll Learn

The report provides practical tools to help legal teams:

• Recognize the five levels of AI fluency through usage patterns and qualitative signals
• Understand which Harvey features typically emerge at each level
• Match learning priorities and training approaches to different user populations
• Support the shift from proficient AI use to building reusable assets
• Establish team rituals that sustain fluency as the technology evolves

Grounded in Legal AI Practice

The framework draws on TITANS’ experience delivering AI programs across the legal sector, 12 interviews with leaders across Harvey customer organizations, and product usage data from a subset of participating organizations.

The research was conducted independently by TITANS and commissioned by Harvey.

Download the complete framework, including the five fluency levels, Harvey Feature Map, Learning Curriculum, Training Matrix, and suggested team rituals and tactics that embed capability and carry fluency beyond training.