Customer Story
A Trusted Thought Partner:
How :Harvey: Empowers Caravel Law
to Deliver Modern Legal Services
“
Caravel’s Innovation Team
About Caravel Law
Caravel Law is one of Canada’s most forward-thinking law firms, built on flexibility, speed, and a modern approach to legal practice. With more than 100 lawyers and legal professionals nationwide, Caravel combines elite talent with scalable technology to deliver exceptional service without big-law overhead.
Its commitment to innovation has earned its place on The Globe and Mail’s list of Canada’s Top Growing Companies for four consecutive years.
Opportunity
Caravel Law’s Innovation Team faced a familiar challenge: most legal tech tools promised transformation but delivered friction.
“Our challenge was finding technology that could meaningfully support lawyers in legal drafting without requiring extensive customization or training,” shared Caravel’s Innovation Team. “Most tools were too generic or lacked the depth to understand complex legal context.”
For Caravel’s Innovation Team at large, success meant more than adopting new software. It meant finding a platform that made innovation measurable and repeatable. “We wanted to give our team more time for strategic thinking and high-value work, not more tools to learn.”
Caravel needed a solution that worked as well in practice as it did in theory.
Solution
Caravel adopted Harvey and immediately experienced a striking “aha moment.” Even in early testing, Harvey felt uniquely tailored to the legal profession, delivering precise, contextual answers from day one.
“Harvey handled legal queries with accuracy right away,” says their Innovation Team. “It outperformed every other solution we tested, and our lawyers quickly adopted it.”
Harvey’s implementation took days, not months. Adoption grew quickly as teams discovered new, high-impact use cases across their workflows:
- Issue Spotting and Risk Identification: Harvey acts as a second set of eyes, surfacing key risks, negotiation points, and complex clauses before final review. “It’s invaluable for uncovering considerations that may not be immediately apparent,” says Caravel's team.
- Document Review and Summarization: In one matter, a client provided a .zip folder containing hundreds of contracts, emails, and related documents, requesting a summary of how a specific issue was handled throughout. Using Harvey, Caravel’s team quickly identified key documents, analyzed them, and received a precise, organized summary that distilled complex information into clear insights. What would normally have taken days of manual review was completed in just hours. The result: a dramatic improvement in turnaround time, accuracy, and client confidence.
- Playbook Creation: When a large Ontario-based retailer requested a negotiation playbook, Caravel built it with Harvey for Word. The client not only supported but actively encouraged the use of AI, recognizing the gains in speed and quality. With Harvey generating clause alternatives and flagging potential roadblocks, the team produced a comprehensive, client-ready playbook with greater analytical depth—enabling more agile, consistent reviews in a fraction of the time.
- Clause Drafting and Language Refinement: Harvey helps lawyers generate and refine precise legal language, ensuring consistency and alignment with firm standards.
Impact
With Harvey, Caravel estimates that its lawyers save about 25% of their working time, freeing hours previously spent on document-heavy reviews and complex analyses. The benefits go beyond efficiency, as lawyers report greater confidence in their work product and a more balanced professional life.
“Harvey acts as a trusted thought partner,” their Innovation Team explains. “It enhances efficiency, reduces cognitive load, and streamlines workflows without compromising quality.”
Beyond measurable gains, Harvey has reshaped how Caravel approaches innovation. By reducing time-consuming, mechanical work, the platform gives lawyers time to focus on strategy, client relationships, and growth. One team member described Harvey as “a reliable foundation for exploring new areas of law with confidence.”
For Caravel, Harvey has become more than a tool: it’s become a strategic partner shaping the firm’s future and setting a new standard for innovation in modern legal practice.