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Inside the AI-Enabled Firm: 2027 Law Firm AI Outlook | Harvey

Inside the AI-Enabled Firm: What Innovation Leaders Are Planning Next

Innovation leaders share how they’re moving beyond AI adoption to reshape workflows, develop talent, and strengthen client service.

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Summary

For law firms with widespread AI adoption, the next question is how to turn that usage into greater value.

In interviews with Ari Kaplan, innovation leaders at large law firms share how they’re deepening AI use and preparing for 2027. Explore their priorities for embedding AI across matters and client teams, measuring outcomes, developing lawyers, and adapting pricing as client expectations evolve.

What You’ll Learn

  • Moving From Adoption to Enablement: How firms are building on daily AI use to develop more integrated workflows and connect AI to firm knowledge.
  • Measuring Business Value: Why leaders want to connect usage to work quality, matter economics, and client outcomes.
  • Developing Talent: How AI is changing team structures, skill expectations, and the work through which junior lawyers learn.
  • Rethinking Pricing and Client Service: How firms are approaching billing, discussing efficiency gains with clients, and using AI to strengthen relationships.

Key Findings

  • 93% of participants reported expanding into new AI use cases and deepening existing ones over the past six months.
  • 83% said their firm’s AI capability is becoming a factor in recruiting or retaining lawyers.
  • 73% said clients are increasingly selecting firms based on their use of AI.

About the Research
Harvey commissioned Ari Kaplan, Principal of Ari Kaplan Advisors, to interview 30 C-suite and director-level Harvey customers responsible for innovation at large law firms in July and August 2026. Eighty percent work at firms with more than 1,000 employees.