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Service Terms Preview

Last updated: October 16, 2026

These Service Terms are part of Your Terms with Harvey. Any capitalized terms used but not defined in these Service Terms have the meaning set forth in the Terms. In any situation in which there is a conflict between these Service Terms and the Terms, these Services Terms control with respect to features and services governed by these Service Terms.

  1. PREVIEW FEATURES.
    1. This section governs Your use of services or features that Harvey offers on a preview, beta, or early access basis (“Preview Features”) and that You elect to use. Any Feedback related to the Preview Feature may be used to improve the Service.
    2. To the extent allowed by applicable law, Harvey’s liability to You with respect to Preview Features is limited to $100,000.00. Preview Features are offered on an as-is and as-available basis. Your access to or use of Preview Features is at Your own risk. To the extent permitted by law, Harvey expressly disclaims all, and You receive no, warranties and conditions of any kind, whether express or implied, including by not limited to, those of merchantability, satisfactory quality, title, fitness for a particular purpose, and non-infringement.
    3. Unless indicated otherwise in these Service Terms, Preview Features will be metered and billed as normal usage of the Service.
    4. Harvey may materially change Preview Features during the course of the preview and may opt to discontinue Preview Features.
  2. DATA STORAGE.
    1. You acknowledge that any election by You to store Customer Data or Content outside of the default location for Your selected data processing region may affect performance and availability of the Services.
    2. Notwithstanding anything set forth in the Terms, Your workspace retention setting will not apply to certain features, as outlined in our Documentation.
  3. TARGETED SOURCE FEATURES.
    1. “Targeted Source Features” refers to a user’s capability within the Service to ask queries on specific targeted sources of data (such as publicly available web sources, knowledge sources, or uploaded documents).
    2. Content may contain portions of the Customer Data or portions of data from the exogenous data sources. IP ownership of such portions of Customer Data or data from exogenous data sources is not impacted by its use in the Services.
  4. WEB BROWSING AND KNOWLEDGE SOURCES.
    1. Web browsing and Knowledge Sources are features that may be leveraged in various parts of the Service to enhance the user’s experience by directly querying public websites.
    2. When the “Web Browsing Feature” or “Knowledge Source Feature” is used by the Customer, links to relevant URLs will be returned to the user with the Output.
    3. Harvey engages a Subprocessor, listed on the Subprocessor List, to help provide the web searching aspects of the Web Browsing Feature (the “Web Browsing Subprocessor”). For URLs not searchable through Harvey’s AI providers, Harvey may use a Subprocessor, the “Knowledge Source Subprocessor,” to retrieve information from such URLs. The Knowledge Source Subprocessor and Web Browsing Subprocessor are optional features that Your administrators may configure for Your workspace.
    4. The Web Browsing Subprocessor and Knowledge Source Subprocessor process Customer Data and Content in the location(s) specified on www.harvey.ai/legal/subprocessors and may not process in Your selected data processing region.
    5. Web Browsing and Knowledge Source are Targeted Source Features.
  5. ASK LEXISNEXIS.
    1. “Ask LexisNexis” is a feature that may be leveraged in various parts of the Service to enhance the user’s experience by surfacing answers generated by Lexis+AI within Harvey (“Ask LexisNexis”).
    2. Harvey engages a Subprocessor, listed on the Subprocessor List, to help provide Ask LexisNexis (the “LexisNexis Subprocessor”).
    3. The LexisNexis Subprocessor processes Customer Data and Content in the location(s) specified on https://www.harvey.ai/legal/subprocessors and may not process in Your selected data processing region.
    4. Ask LexisNexis is a Targeted Source Feature.
    5. Ask LexisNexis is separate from and not included within the Basic Service.
  6. EMAIL HARVEY AND EMAIL OUTPUT
    1. “Email Harvey” allows users to interact with the Service by sending emails to specified email addresses in accordance with our Documentation. Emails and attachments sent to Email Harvey are processed by the Service to generate Output.
    2. Upon receipt in Your workspace, the body of any email sent to Email Harvey is Input and any included attachments are Customer Data. A responsive email from Harvey is Output.
    3. Harvey engages a Subprocessor listed on the Subprocessor List, to help provide Email Harvey and other email-based services (the “Email Subprocessor”).
    4. The Email Subprocessor does not store, retain or allow human review of Customer Data or Content except (i) as required by applicable law or (ii) to the extent necessary to investigate potential non-compliance with its acceptable use policies to the extent automated scanning mechanisms detect suspicious activity, including “spam” and unsolicited emails, “phishing,” viruses or spyware, and other harmful content. Notwithstanding the foregoing, all emails sent to You by the Service are treated as Confidential Information by the Email Subprocessor.
  7. SPACES.
    1. Some Harvey features allow Your users to create, join, and invite other users to collaborative environments (“Space”) where such users can access, modify and query over vaults, playbooks, workflows and other workspace resources added to such Space (“Resources”) in accordance with such users’ permissions. Authorized users may invite collaborators from outside their workspace to participate in their Space (when enabled “External Collaboration”) as further described in our Documentation.
    2. When using External Collaboration: (i) the Space creator (the "Sharing Customer") can customize and set member permissions (ii) collaborators can view, edit, download, and query over Resources in the Space based on their permissions and see certain activity of other collaborators, and (iii) Customer Data, Content and Resources otherwise remain subject to Your workspace’s storage, processing, retention and other settings, each as further set forth in Documentation.
    3. As between You and Harvey, You own the Resources that You add to a Space from Your workspace, including all modifications to such Resource, whether by You or by invited collaborators.
    4. You are responsible for (i) choosing appropriate collaborators and following Your internal policies, and (ii) having the necessary rights and consents for any external data shared with You or others.
  8. HARVEY SPECIALISTS
    1. Harvey may make its employees or contractors available to assist You with the configuration, implementation, or use of the Service ("Harvey Specialists"). Harvey Specialists’ services do not constitute financial, legal, or compliance advice.
    2. You determine the information (if any) needed for Harvey Specialists to perform their services, the purposes for which such information is used, and the Harvey-approved channels for sharing such information. Customer Data and Content provided to Harvey Specialists through a Space are treated in accordance with Section 7 of these Service Terms. Any information that You provide to Harvey Specialists by other Harvey-approved means are treated by Harvey as Your Confidential Information. Harvey Specialists will (i) use Your Confidential Information it receives solely to fulfill Your request in accordance with the confidentiality provisions of Your Agreement; (ii) logically separate Your Confidential Information shared via Harvey-approved channels from that of other customers; and (iii) limit access to Your Confidential Information to Harvey Specialists with a need to know.
    3. Harvey retains all rights in the methods, configurations, templates, and best practices that Harvey develops or uses in providing implementation assistance, excluding Your Customer Data, Content, and Customer Materials. Nothing in this Section 8 restricts Harvey from providing similar assistance to other customers, provided that Harvey does not use or disclose Your Customer Data, Content, or Confidential Information in doing so.
  9. COVERED AI SERVICES.
    1. "Covered AI Services" (formerly known as “Extended AI Features”) refer to Harvey features and services that leverage AI capabilities that have data processing requirements (e.g., retention, human review, storage) that differ from the data processing commitments made by Harvey in the Terms and Documentation.
    2. Notwithstanding anything to the contrary in the Terms, You agree that when You use Covered AI Services the following will apply as further described in the Documentation:
      1. Subprocessors may retain Customer Data and Content to the extent necessary to provide their services, perform safety reviews, or comply with applicable law;
      2. Customer Data and Content may be reviewed by the Subprocessors to perform safety reviews, to enforce their acceptable use policies, or to comply with applicable law; and
      3. Customer Data and Content may be stored and processed in a location different to the storage and processing locations stipulated in Your Terms.
    3. Covered AI Services are optional features that Customer administrators may configure for Your workspace as set forth in Documentation.
    4. Covered AI Services are separate from and not included within the Basic Service.