Strategic Engagement Manager

United States

Full-time

Why Harvey

Harvey will be a category-defining company for the application layer built on top of foundation models like GPT-4.

  • Product market fit and massive demand (firm-wide rollouts with consumer engagement / 15k law firm waitlist).

  • Work directly with OpenAI to build the future of generative AI and redefine professional services.

  • Founding role and large equity stake.

Challenges

We are building systems that can automate the most complex knowledge work in the world (e.g. billion dollar litigations and transactions).

  • Dealing with the most sensitive data in the world (client data from the largest companies in the world).

  • Working past the edge of published AI research (tackling problems far beyond the complexity of existing AI benchmarks).

  • Disrupting century-old business models for professional services

Role

You will work closely with our most strategic customers to ensure the successful deployment of the Harvey platform & joint product roadmap build-out. Our strategic customers like PwC are complex entities of many different divisions & teams — you will work across executive and IC stakeholders to ensure consistent alignment & success.

  • Run all customer-facing communications with strategic customers

  • Program manage deliverables & timelines across customer and Harvey engineering teams

  • Condense complex technical concepts to narratives to drive Harvey adoption

  • Work internally with Harvey eng, product, and legal to deliver on solutions

  • Manage the long-term health of the customer base by identifying and preempting areas of risk or concern

  • Strategically identify ways we can make customer success repeatable and solve issues for future customers

Qualifications

  • 3-7 years of total work experience, with experience in top consulting, banking, or finance firms

  • Professional and saavy customer communications

  • A technical background (education or professional experience with CS, Math, Economics, Statistics, Engineering, etc)

  • An action-oriented mindset that balances creative problem solving with the scrappiness to ultimately deliver results

  • Extremely organized and detail-oriented

Bonus

  • Tech company experience ideally at fast-growing startups

  • Knowledge of generative AI & LLMs

Let’s build the future together.

Apply